Involving Customers In New Service Development (e-bok)
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E-bok
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PDF med LCP-kryptering (0.0 MB)
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Språk
Engelska
Antal sidor
332
Utgivningsdatum
2006-10-13
Förlag
World Scientific Publishing Company
ISBN
9781908979773

Involving Customers In New Service Development E-bok

av Edvardsson Bo Edvardsson, Kristensson Per Kristensson, Magnusson Peter Magnusson, Matthing Jonas Matthing, Gustafsson Anders Gustafsson
E-bok (PDF, LCP),  Engelska, 2006-10-13
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This book deals with how companies can involve customers or users in order to learn with them in the field of service-based business development. It presents a variety of customer-involvement approaches, methods for learning with customers, and the results of case studies conducted in both service and manufacturing companies focusing on value-creation through services.Based on research carried out by several research groups around the world, as well as on illustrative cases, the book creates new actionable knowledge regarding customer-involvement which will be useful for both practitioners and scholars.Benefits for readers include: an understanding of the business potential of learning with customers and other users; an overview of the fields of new service development and customer-involvement with regard to concepts, theoretical frameworks, and models, in addition to strategies and techniques for involving users in fruitful ways during the innovation process; an illustration of the cases based on the results of empirical studies; and managerial implications and guidelines regarding how to manage customer-involvement during the different phases of the new service and business development process.
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