Involving Customers In New Service Development (häftad)

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Kundtjänst & CRM

Format: Häftad (Paperback / softback)
Språk: Engelska
Antal sidor: 332
Utgivningsdatum: 2006-10-01
Förlag: Imperial College Press
Medarbetare: Edvardsson, Bo (ed.), Gustafsson, Anders (ed.), Kristensson, Per (ed.)
Illustrationer: black & white illustrations
Dimensioner: 229 x 152 x 18 mm
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Antal komponenter: 1
Komponenter: 23:B&W 6 x 9 in or 229 x 152 mm Perfect Bound on White w/Gloss Lam
ISBN: 9781911299714

Involving Customers In New Service Development

Name: Involving Customers In New Service Development
Price: 826.00 SEK
Availability: InStock
Author: Bo Edvardsson, Per Kristensson, Peter Magnusson, Jonas Matthing, Anders Gustafsson
ISBN: 9781911299714

av Bo Edvardsson, Per Kristensson, Peter Magnusson, Jonas Matthing, Anders Gustafsson

Häftad, Engelska, 2006-10-01

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This book deals with how companies can involve customers or users in order to learn with them in the field of service-based business development. It presents a variety of customer-involvement approaches, methods for learning with customers, and the results of case studies conducted in both service and manufacturing companies focusing on value-creation through services.Based on research carried out by several research groups around the world, as well as on illustrative cases, the book creates new actionable knowledge regarding customer-involvement which will be useful for both practitioners and scholars.Benefits for readers include: an understanding of the business potential of learning with customers and other users; an overview of the fields of new service development and customer-involvement with regard to concepts, theoretical frameworks, and models, in addition to strategies and techniques for involving users in fruitful ways during the innovation process; an illustration of the cases based on the results of empirical studies; and managerial implications and guidelines regarding how to manage customer-involvement during the different phases of the new service and business development process.

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