Service Automation in the Public Sector (e-bok)
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E-bok
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EPUB med LCP-kryptering (0.0 MB)
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Kan laddas ned under 24 månader, dock max 6 gånger.
Språk
Engelska
Utgivningsdatum
2022-03-14
Förlag
Springer International Publishing
ISBN
9783030926441

Service Automation in the Public Sector E-bok

Concepts, Empirical Examples and Challenges

av Gustaf Juell-Skielse, Ida Lindgren, Maria Akesson
E-bok (LCP),  Engelska, 2022-03-14
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This edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers' understanding of public service automation. The respective chapters discuss the automation of services in public organizations from a conceptual standpoint, present empirical examples of automation applications in public organizations, and consider the implementation-related challenges that can arise. The book's overall goal is to aid and inspire researchers and practitioners to expand their knowledge of service automation in public organizations, while also providing a foundation for policy development and future research.Following a brief introductory chapter, the book addresses major gaps in our current understanding of service automation in public organizations, and provides suggestions for future research. Moreover, it argues that there is a continued need to observe and learn from empirical examples, and a need for more critical studies on the social and societal consequences of increased service automation in public organizations.
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Gustaf Juell-Skielse, Ida Lindgren, Maria Akesson

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